| 구인분야 | |
|---|---|
| 구인직급 | |
| 연봉/급여조건 | |
| 근무 지역 | |
| 모집인원 | |
| 모집기간 | |
| 이력서 제출 방식 | |
| 채용구분 | |
| 최종학력 | |
| 모집 상세내역 기술 | |
| 복리후생 정보 기술 | |
| 인사 담당자 성명 | |
| <이력서 제출 웹페이지 주소> 또는 이력서를 제출할 구인 담당자의 <회사 메일 주소> | |
| 인사 담당자 전화번호 | |
| 회사명 | |
| 회사 대표 전화번호 | |
| 회사 업종 | |
| 직원수 | |
| 회사 공식 홈페이지 |
Job Category: Customer Service & Support
Location: Korea, Republic Of, Seoul
Job ID: 744513
Division: Services & Support
Job Summary
The Support Engineer is responsible for providing quality support with a high degree of customer satisfaction, provide responsive and reliable technical solutions and information to Microsoft customers.
Responsibilities
Provide telephone based and electronic support to customers by answering inquires
and assisting customer incidents on a daily basis
Provide pre-emptive support through KB, technical articles and sample programs
Learn new technologies and train the team on new technologies
Uphold consistent processes and case handling standards according to service
delivery guideline
Participate in projects that benefit the Customer Service & Support(CSS) Department
Provides limited mentoring on relatively limited topics to others
Reports software bugs, customer suggestions and customer incident information to
product groups
Nature & Scope
The position of Support Engineer must provide direct contact from Microsoft to the
customers via the MS hotline, Email and Internet service.
The Support Engineer must be extremely accurate in the information and solutions
provided to the customer.
The Support Engineer must decide among other things how best to satisfy each
customer’s needs in varying critical and non-critical situations.
The Support Engineer must also maintain a high level of professionalism and quality
when interacting with Microsoft customers. The Support Engineer is only
responsible for managing his/her own time and functions.
Knowledge & Skills
University Degree in Computer Science or Engineering or equivalent experience
At least 2 years working experience with SQL Server
Solid Knowledge of Microsoft products
Ability to learn new technology at a rapid pace
Solid problem solving skills Excellent
Korean & English communication skills
Preferred if she/he has experience of the following area:
- SQL Server BI (Business Intelligence)
MCSE or MCDBA or MCSD certification
Pasted from <https://careers.microsoft.com/JobDetails.aspx?ss=&pg=0&so=&rw=3&jid=33631&jlang=EN>
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